Refund policy

The Painted Moon Boutique Return Policy 

The Painted Moon Boutique will accept returns of unworn/unused clothing items & products with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

  

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 3 days of submission to qualify for a full refund. 

  

If it is a split package order, it will start from the time of the final package delivery date and time. 

  

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. 

Shipping and handling charges are non-refundable.  

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.  

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at paintedmoonsalonboutique@gmail.com.